Learning Programs in the American Express Learning Network Free Essays

Background American Express is very large, world-wide company, which originally started as freight forwarding and delivery services. Now with the main focus being on financial services they want to train their employees with the knowledge to be efficient, knowledgeable, with good listening and speaking skills. Jeanette Harrison, a vice president at American Express, feels that compliance and control should be very important for customer care. We will write a custom essay sample on Learning Programs in the American Express Learning Network or any similar topic only for you Order Now Today American Express is the largest card issuer by purchase volume. Issued Addressed American Express developed American Express Learning Network (AELN), whose main purpose is to address the performance capabilities of their employees. With a mission statement of â€Å"ready all those who serve† the company AmEx’s main goal is to teach with their employees effective jobs skills with the best possible learning method. There were three learning techniques the company tried. The first being a completely online based, the second being classroom, the third a â€Å"blended† technique which was a combination of the first two. Janette’s personal learning theory and goal-setting theory is â€Å"learning literally changes lives†. She feels that education is the key to success and that if would help not only in work place but at home and in the community. Analysis of Issues Everyone has there on learning styles. So, it is no surprise that technique number three, â€Å"blended† learning, worked the best overall. It gave the most diverse style of learning. There was not one main style. The classroom style was incorporated with the encouragement of question asking and brainstorming and also online tools were also used to help teach as well. With all the different types of learning utilized the employees will get to see the information in many different ways and would most likely have a higher attention rate. The three styles were evaluated at six different levels to see which was most effective. The first level testing reaction from the learner, the second was the retention of the knowledge, the third was the behavior towards improved learning skills, the fourth was how it impacted the company, the fifth was the cost effectiveness of the learning style, and the sixth the application of the information into the actual job. Conclusions The â€Å"blended learning† I feel is the best method. And it holds strong to Jeanettes learning and goal-setting theories. When the results came in on the three techniques the third scored or rated the best hands down. The company feels it has the upper hand in the leadership development program. The blue box values set by the company are a true testament to what the company wanted to achieve with the AELN program: customer commitment, quality, integrity, teamwork, respect for people, good citizenship, a will to win, and personal accountability. The three operating principals also hold strong to the values Jeanette believes in and wanted to achieve with the American Express Learning Network program. One the principals being to offer superior propositions to all of their customers, another being to operate with best in class economics, and last to be support American Express brand. References http://about. americanexpress. com/oc/whoweare/ How to cite Learning Programs in the American Express Learning Network, Essays

Professional Skills for Workplace Success Sample for Students

Question: Discuss about the Professional-Skills For Workplace Success. Answer: Introduction Through this assignment, I will be reflecting on the life skills and the way an individual can find out his or her own self through diverse areas like positive human relations and professionalism. This essay will also look at whether these can have an effect on the academic, personal and career success. In todays time, everyone is moving in such a fast speed that life can be very much stressful. Therefore it is significant to have a hold on the skills of life so that they can be helpful in all the stages of life. It is also significant to know the precise behaviours in diverse situations like in the workplace. This essay will explore that how these life skills can have profound influence on the performance of the company and how people recognize the organizations from the behaviour of its employees. I feel it is very much crucial to realize that one treats a person just as he or she wants to be treated by the other person. Therefore I will also try to discover the relation between pe rsonal branding and confidence. It is very much significant to have a certain aim in life, may be small or big, but this can help you to improve and progress further in life. Also this essay will analyse that how important that is in the modern day life style. We need to prioritise few aspects of life so that further planning and time management can be prioritised for reaching goals. Discussion Different personalities have diverse attitudes, values and the power of reciprocation in a certain situation. Depending on these attitude and individual personalities of the employees there can be a negative or a positive impact on the performance of the company. The behaviour of the employers are significant for the reputation of the company as sit leaves a huge impact, bad or good, on their minds. Also, it is important to treat a client with extreme professionalism, as that reflects on them. For instance, if someone is not treated well, it is significant to speak up and ask for any help if necessary. For that reason, one must understand his or her own personality so that it helps to develop connection and friendship with others. This also lets an individual to respond in a negative or positive situation. The positive interactions with the people in their workplace have a tendency to lead towards positive productivity. Such life skills may include numerous numbers of things such as creative or critical thinking, problem solving, decision making and other interpersonal relationship. Each one of us face some kind of challenges in their life and the way they have managed those problems may influence their life in a negative or positive manner. Therefore it is crucial that we deliver an effectual communication to our friends, colleagues or family members, no matter how the present situation is. According to the research of Ellen Galinsky, author of Mind in the Making, seven necessary skills are required in humans so that they can keep on developing and learning new things throughout their life. Having such skills can help them to progress within the lifetime and achieve things through studying or career, and help the life grow in general. Those skills are: Focus and Self Control Perspective Talking Communicating Making Connections Critical Thinking Taking on Challenges Self Directed, Engaged learning The way a person sees his or herself and the manner they think about their own selves has a specific impact on the individual behaviours. Some people seems to be self-conscious and worry about what other people think about them, therefore they do not feel much confidents about their own selves. All of us have a personal brand of their own selves whether they like it or not, but it is entirely perceived though their appearance and attitude, values, dress sense, skills and other knowledge. Individual attitudes determine the impact an individual have on other people. In fact, some individuals have some kind of impact on our lives and we cannot avoid those people, but it is entirely our own choices that how we want to spend our time and whether can surround ourselves with positive minded people. If someone has a negative experience with a particular person, that can influence their behaviour which may lead to being hurt or depressed. Therefore, it is suggested that it is better to face s uch issues and deal with them, so that the individual can move on with their life and let the negativity go. For instance, in a group task, if your colleagues are not participating as much they require to, you should address such issues to have an immediate outcome out of that situation. In order to have success in the individual life, it is important to set specific goals. Goals let an individual to have a focus in their lives makes a pathway of whatever they want to achieve. When someone is fixing their goals, they need to consider few things, such as, what exactly they want to achieve, what will be the way of accomplishing that, the time, these are generally known as the smart goal according to (Segal, Chipman and Glaser 2014). If someone is making a plan for their further education and need certain degree, these smart goals help the individual to plan out the whole thing and guide. Therefore it is entirely on you, how you want to prioritize their life and organize till that certain goal is accomplished. A life plan can be chalked out from what you want to become in your life like the academic plan and career, finances and the societal aspects of the future life. Personal life and the performance at the workplaces can be affected by stress. Influence if stress can generate different kinds of emotions. It can be said that our body reacts at the form of stress while in a difficult situation. Therefore with being organized, it is significant to have a balanced diet and exercising on a daily basis. There can be both negative and positive kinds of stress. While positive stress can be helpful in complete a job within the given time frame, negative stress can make the person illogical and emotional. Sometimes it can turn into anger or distrust, depression or fatigue. However, there are different processes to cope up with the stress challenges. At first, an individual should find out the primary reason of the stress and their reaction towards stress. Therefore it is important to set individual goals and try to be responsive towards stress challenges in a positive manner. In fact it would be a good idea to stay away from alcohol, when someone is in st ress. One should try to have sufficient sleep as most of the time people are sleep deprived while in stress, and that can be harmful for the health. This can also lead to the chronic health issues and have a chance to influence the lifestyles negatively. While sleeping the body gets sufficient time to repair both mentally and physically, therefore not getting enough sleep will not let the body function in a proper way. In order to lead a balanced professional and personal life, organizational skills are a vital skill. A well organized life will have a positive influence on their life that optimises the individual performance and help to organize life that leads to a huge reduction in the stress. There are several ways that can be helpful while keeping an organized life, such as, electronic devises, address books, diary, to do list etc. Individuals are mostly asked not to keep any mess in their lives, especially in work life, as it can act as the biggest distraction. Individuals are advised to keep a prearranged desk and manage the important files to keep them up to date. Also, it is crucial to dress appropriately in the workplace as it can surely have an impact on the respective colleagues. Good manners and respecting other is always expected out of an employee in the workplace. Therefore, try not coming late and taking unnecessary leaves. While dealing with the superiors, you should portray a posi tive attitude and deal professionally. Mostly clothing describes a person and people judge them on the basis of their clothing, attitudes and they way they behave with people. However, when I am properly dressed in the workplace, it also acts as a confidence boost. Corporate world has a strict dress code and it always acts as a performance boost. As corporate life requires people with confidence, good personality, hygiene and well networking, dressing up sharply always teach a responsibility sense to life. Human resource department of any company deals with the people within the particular organization. However, a recent report states that only 2% of employees are happy with the outcome of the company. A 2014 study also reveals that 72% of the employees do not bring the bullying under the attention of the superiors and 20% of them take positive steps against bullying. The human resource manager is supposed to take effective steps to control such behaviour within the workplace and it should have a policy with the zero tolerance of such behaviour like bullying, and need to proceed further. Therefore human resource managers are supposed to communicate with the employees and check on their job roles. If there is any kind of conflict they should ensure that the problem is solved in no time. The relationships in the workplace need to be tackled in a respectful and professional way. Socializing with the colleagues can build a strong relationship amongst them, but it is necessary to understand that it would not be a very good idea to have the work friends as the only friends in life. These workplace relationships can be of different types like, co-workers, vendors, investors, consumers and the executives. A good networking is always recommended in the group meetings, corporate events and the social functions; it allows the people to know each other in the professional world. Therefore it is always significant to be friendly towards others and treat people in a good way. Especially in a corporate world the attitude and behaviour of the employees as it reflects the company back in a negative or a positive way. If there is any kind of dispute, it is recommended to sort is own immediately. It builds up a collaborative relationship amongst the employees and reduces the conflict ing issues and encourages more communication. According to () it helps to build trust among the people in the work place. It also encourages a good vibes in the organization. For instance, people with similar interests should put in one team, so that they can prow a relationship on the basis of that. Conclusion There is a strong need for the professional and personal life balance in todays life as people are having higher goals and expectations in order to reach the ultimate point. Understanding the negative and positive stress can be quite helpful to figure out what exactly to do in a situation. As we all are accountable for our own deeds, therefore it should be checked before doing something of it has a possibility of hurting others. From the above discussion, it can be derived that management and organizational roles play an important part in the regular life while balancing the work and social life balance. Therefore the above mentioned are also significant to the need of our lives and what exactly to remember in the social life situations. It should also be noted that communication is the key of an everlasting relationship as well. Bibliography Botvin, G.J. and Griffin, K.W., 2014. Life skills training: Preventing substance misuse by enhancing individual and social competence.New directions for youth development,2014(141), pp.57-65. Goldstein, M.R., Lewis, G.F., Newman, R., Brown, J.M., Bobashev, G., Kilpatrick, L., Seppl, E.M., Fishbein, D.H. and Meleth, S., 2016. Improvements in well-being and vagal tone following a yogic breathing-based life skills workshop in young adults: Two open-trial pilot studies.International journal of yoga,9(1), p.20. national Research Council, 2013.Education for life and work: Developing transferable knowledge and skills in the 21st century. National Academies Press. Segl, J.W., Chipman, S.F. and Glaser, R., 2014.Thinking and learning skills: Volume 1: relating instruction to research. Routle

Dominant Culture in America free essay sample

A dominant culture is one that is able through economic or political power, to impose its values, language and ways of behaving on a subordinate culture or cultures. This may be achieved by monopolizing the media and means of communication.? I would say the dominant culture in America is the pop culture. Pop culture influences the way we dress and even the way we talk. A lot of young people talk with slang words that their grandparents wouldn’t even understand. Pop culture affects everything we do, even the way we learn. We now have all these computers and gadgets to assist us in learning. Communicating with each other has been made so simple. We are constantly in touch with each other through Facebook and Twitter. Cellphones and texting make talking to one another so convenient. There is even a new written text language. Through computers and the internet, with the push of a button we can communicate with the whole world. We will write a custom essay sample on Dominant Culture in America or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Pop culture rules through the media, we are constantly bombarded by a generalized idea of how we should be, and how we should act. The media leads people to think they should look a certain way or act a certain way even though they don’t necessarily want to or feel comfortable doing so. Young people, women especially feel the need to be a certain weight or wear a specific size. Pop culture has even influenced diet. There are many diet fads that become quite popular, such as the Atkins diet, that people turn to and try in order to change their physical body to meet the popular standard. On the flip side of diet, pop culture has even influenced what we eat in a negative way. Pop star endorsed fast food restaurants have made picking up food so appealing and so easy that many Americans have become overweight. We are so numb to the fact that pop culture is leading our lives whether we want it to or not. The popular culture is a dominant culture due to the fact that it overpowers other cultural values and behaviors in America today.

Casablanca Essays - English-language Films, Casablanca, Films

Casablanca In choosing the movie Casablanca, I looked forward to re-aquatinting myself with a wonderful old classic Noir film. I wanted to know more about this film for a better understanding of the plot and symbolism, as well as the powerful mystique behind the film that has made Casablanca so enduring. Casablanca (1942), a review by Damian Cannon, movie review UK 1998, provided the following information: Amidst the Second World War the African City of Casablanca becomes the backdrop for Rick's Caf? (where everybody goes), as well as the many dispossessed refugees, black marketers, and a variety of colorful characters, when resistance fighter Victor Laszlo enters the scene. The plot thickens and tension becomes palpable. Accompanied by his beautiful wife Ilsa (Rick Blaines' ex-lover), Laszlo soon finds himself immersed in the seamy underworld of Casablanca, and the constant menace of the Nazi occupation with Rick's Caf? as the only neutral focal point. As the movie draws to a conclusion Rick (Humphrey Bogart) is forced to take a moral stand which leads to an interesting ending, with unexpected twists. Based on the play, ?Everybody Comes to Rick's?, Casablanca was written by Murray Burnett, and directed by Michael Curtiz. Along with Humphrey Bogart as Rick Blaine, and Ingrid Bergman as Ilsa Laszlo; Casablanca boasts a stellar cast among them; Paul Henreid as Victor Laszlo, Claude Rains as Captain Louis Renault, Peter Lorre as Ugarte, and Sydney Greenstreet as Senor' Ferrari. It is noted that the movie classic one-line comments are still somewhat of a mystery, in that its appeal remains so strong more than fifty years later! I found Mr. Cannon's review of Casablanca to be clear and concise. A quick overview of the Casablanca plot is meshed smoothly with interesting and lesser-known information concerning the behind the scenes directing from Mr. Curtiz. Mr. Cannon shows excellent insight into Casablanca's more prominent characters, and a good understanding of the movies plot and symbolism. I agree with Damian Cannon's question and puzzlement as to why Casablanca has remained so appealing through so many decades. No one working on the movie planned on making a classic, and yet Casablanca has endured. Is it the wonderful one-liners, Humphrey Bogart's hard-boiled persona, or maybe the chemistry between Rick and Ilsa? Personally, I enjoyed the continuous ebb and flow of humanity in Rick's Caf? and the wonderful ongoing atmosphere. In conclusion, my understanding of Casablanca has increased, with greater appreciation for the central characters, and the plot that developed around them. ?Here's looking at you ki d? now takes on a whole new meaning! Movies and Cinema Essays

Social Welfare Policy essays

Social Welfare Policy essays Ladies and Gentlemen, as our attention has been increasingly drawn toward the international arena, our president and his administration have conveniently avoided addressing issues that actually affect your daily lives. As a result, many of us have become complacent about such important domestic policy issues as social welfare. We have conveniently forgotten about the millions of homeless, jobless, and poverty-stricken Americans who live next door to us, instead worrying about overblown threats to national security. Well, I am here to remind you that many of the social services you rely on are in jeopardy. Your fellow citizens, your neighbors, even your friends and family members are suffering while the wallets of corporate bigwigs are being stuffed with your taxpayer dollars. Even those of you who do not rely on any governmental or outside assistance know that social services are necessary for the kind of egalitarian and just society that our founding fathers envisioned. The conservatives in power would like to sidetrack the importance of social services. They hope that blinding the public will enable them to funnel public monies directly into the doffers of big business and special interest groups. Focusing on Iraq has given President Bush the ability to fool the public into thinking that everything is alright on the home front. Well, nothing could be farther from the truth. It's time we voters woke up, smelled the coffee, and realize once again how integral social services and The conservatives would have you believe that welfare is outdated, that it does nothing to alleviate poverty and that it only encourages laziness or even the degeneration of society. These politicians and businessmen, most of whom live high on the hog, would like to deny the poor, the disenfranchised, and all marginalized members of society access to public funds. These politicians are overtly deny...

Adaptation & Accountability Essay Example | Topics and Well Written Essays - 500 words - 1

Adaptation & Accountability - Essay Example data, but as far as the number of healthcare organizations in private sector grows faster than that of public sector, they become the leaders of the technological revolution. ‘The new health care delivery organizations should save money by concentrating their purchasing power, enforcing strict cost controls, and implementing programs to standardize medical practices’. (Laubach, 1997) The Duke University Medical Center needed a modern database to track the free space information, as it includes three different hospitals and several laboratories, and thus having correct space information is the key element of the robust healthcare delivery. ‘We considered how we could reconcile our databases with that of Accounting’s System, which include supporting the indirect cost recovery studies, with the daily business of the Medical Center.’ (Graf, 1998) The absence of a good database in any healthcare organization might even indirectly lead to its closing, and much has already been said about it. Any organization needs the ability to adapt to the changing environment, as it is always influenced by the limited resources and increasing competition. (Laubach, 1997) Only a few organizations are able to develop a strong plan of adaptation through looking for opportunities of modernizing their techniques and making marketing strategies work effectively. Duke Medical System was mainly concentrated on the issue of information technologies, and at present time there is no argument, that information technologies play major role in any business activity. Duke Medical Center was able to provide the system of interactive planning, which implies, that the company’s activity is aimed at inner adaptation together with the adaptation to the external environment. This healthcare organization does not ground its activity on the intuition of its financial and administrative managers, which had lead many companies towards their closing. The present strategy of Duke is created

Trademark Assignment Example | Topics and Well Written Essays - 250 words

Trademark - Assignment Example Identifying trademark-offending companies is not an easier task. This is because it can only be done by technologically advanced modes of comparing the quality of the products of the same company’s logos by the consumers. Dinwoodie and Janis (2008) note that trademark-offending companies have been on the rise, which has either increased or reduced the costs associated with various goods and services (Dinwoodie & Janis 2008). This calls for the identification of the complaints consumers raise about trademark-offending companies to reduce the increasingly burdensome business domains in the analgesics and financial market structures. An email, like written letters, merits copyrights protection. Copying and forwarding emails violates a sender’s copyrights with a prima facie case for copyright infringement. This issue can only be mitigated through a well-established cyber-crime control laws (Dinwoodie & Janis, 2008). In conclusion, consumers are more likely to face challenges in establishing the origin, sponsorship or the approval of the gripe site created by the trademark-offending companies due to lack of a better understanding of the original companies’ logos. Customers usually confuse counterfeit logos with the original companies’ symbols. Therefore, they should also not be blamed for tarnishing the company’s name. Additionally, they cannot be held responsible by the Federal Trademark Dilution act as they do these actions only as patriotic citizens and concerned